Phone repairs from 2 hours

EE offer repair appointments in all stores throughout the UK, including same day repairs in 25 Hub stores in the following locations:

• Belfast
• Birmingham
• Bluewater
• Bolton
• Bristol
• Cambridge
• Cardiff
• Central London
• Crawley
• Edinburgh
• Glasgow
• Leeds
• Liverpool
• Manchester
• Newcastle
• Northampton
• Nottingham
• Portsmouth
• Reading
• Sheffield
• Solihull
• West London
• Watford
• Westwood Cross
• York

Use our store finder to locate your nearest repair centre and book an appointment.

Find your nearest store >

EE uses genuine manufacturer-approved parts where available and follows approved repair processes. All eligible repairs include a repair warranty for added peace of mind. 

Whether your device is covered under manufacturer warranty or requires an out-of-warranty repair, EE can help. Before your repair begins, we'll explain any charges and your repair options. 

You don't need to be an EE customer to use our repair service. We repair eligible devices from all UK networks.

• Secure tracked collection and return. 

• Status updates throughout repair. 

• Typical turnaround times up to 14 days on average. 

• Protecting your personal information is a priority.

• Eligible device types, all mobiles, watches, tablets.

EE also offers repair support for selected tablets and smartwatches including Samsung Galaxy tablets, Apple iPads and selected wearable devices. 

• Manufacturer-approved repair processes. 
• Genuine parts. 
• Repairs from as little as 2 hours. 
• Nationwide store network. 
• Available to all UK customers. 
• Repair warranty. 
• Expert technicians. 

If your device is covered by the manufacturer's warranty and the fault is eligible for repair under warranty, there is no charge for the repair.

For out-of-warranty repairs, pricing varies depending on the device model and the repair required. We only use genuine manufacturer-approved parts, giving you confidence that your device will continue to perform as expected. How long does a phone repair take?

Repair times vary depending on the device, fault, parts availability and store location. Most repairs are completed within the timeframe provided when you book your repair, with 96% completed on the same day at hub stores.*

Our team will keep you informed throughout the repair process.

Repair times vary depending on the device, fault, parts availability and store location. Most repairs are completed within the timeframe provided when you book your repair, with 96% completed on the same day.

Our team will keep you informed throughout the repair process.

Yes. You don't need to be an EE customer to use our repair service. Customers from any UK mobile network can book a repair with us. Will my repair affect my manufacturer warranty?

No. Repairs completed by EE's authorised repair centres do not affect your manufacturer's warranty.

Our repair centres are authorised by Apple, Samsung and Google, and our engineers receive manufacturer-approved training and certification.

No. Repairs completed by EE's authorised repair centres do not affect your manufacturer's warranty.

Our repair centres are authorised by Apple, Samsung and Google, and our engineers receive manufacturer-approved training and certification.

Yes. We can repair devices covered by EE Mobile Insurance, subject to the terms of your policy.

We can also support eligible customers who are part of Apple's service programmes. Our team will confirm the best repair option for your device when you book.

Protecting your personal information is a priority.

For some Apple, Samsung and Google repairs, manufacturer guidelines may require the device to be erased to allow full testing and repair. You must back up your data before your appointment.

For Samsung and Google devices, Maintenance Mode and Repair Mode may be used where supported, allowing engineers to test the device without accessing your personal data. In some cases, a reset may still be required. Maintenance mode and Repair mode is a data privacy tool and not a data back-up. So, you must still back up your device.

Our team will explain any data requirements before your repair begins.

An in-warranty repair is covered by the manufacturer's warranty and typically applies to faults caused by manufacturing defects, such as a battery that no longer performs as expected.

An out-of-warranty repair applies when:

• The manufacturer's warranty period has expired.

• The device has accidental or physical damage, such as a cracked screen or liquid damage.

• The fault is not covered by the manufacturer's warranty.

Warranty periods are typically:

• Apple: 12 months

• Google: 12 months

• Samsung: Up to 24 months (depending on device and region)

Yes. All EE repairs include a 3-month repair warranty, covering the work carried out and any replacement parts fitted as part of the repair.

Additional terms and conditions may apply.

Appointments aren't essential, but we recommend booking in advance to help reduce waiting times.

All repairs including walk-in are subject to capacity and parts availability.

Yes. Same-day repairs are available in our 25 Hub stores where qualified engineers are based on-site. View a list of all our Hub stores. 96% of repairs are completed on the same day at Hub stores.

We repair selected Apple, Samsung and Google smartphones, including many of the latest models in stores.

Other brands and devices including, watches, tablets can be sent away for repair.

Yes. We only use genuine, manufacturer-approved parts.

Yes. It is essential to back up your device before any repair, as most repairs require your data to be erased to keep your personal data secure and allow full testing of repair.

Yes. We'll keep you updated on the status of your repair and let you know when your device is ready for collection. You can also track your repair at EE.co.uk

Please bring:

• Your device

• Valid photo ID (where required)

• Any proof of purchase, warranty or insurance documentation if requested

In store repairs: only available at selected EE stores. Same day repair subject to availability of parts. 

On occasion a repair may take longer than usual, in any event, devices brought in to store after 4pm cannot be repaired on the same day. If the repair is not covered by your device warranty you will have to pay for the repair. It is also your responsibility to back up your data and content; we will not be responsible for any information that you lose as part of that back-up process. You must also disable any security software that would prevent inspection of your device. We will notify you when your device is ready to collect. You’ll have 28 calendar days from the date we tell you to pick it up. If you don't come back in time, we'll only keep your mobile phone for a further 30 days; after which you may not be able to get it back.

Further terms apply, see: Repair and loan phone terms and conditions.

*The 96% figure is based on repair data from our 25 Hub stores between Dec-25 and Jul-26. Excluding factors outside of our control including, parts delay from OEM or carriers,  Non-EU device variants, awaiting responses from customers, OEM system issues, repairs varying from description.